Refund
At Aurelle Style, we want every customer to feel confident and satisfied with their purchase. If you experience any issues with your order, our team is here to assist you.
01 Return Eligibility
We accept eligible return requests within 30 days of receiving your order. To qualify for a return, items must be unused, unworn, and returned in their original condition.
✓ Items must be returned in original condition with all packaging included.
✓ Products showing signs of wear, damage, or alteration may not be accepted.
✓ Please contact our customer support team before sending any return.
02 Damaged or Defective Items
We carefully inspect every order before shipment. However, if your item arrives damaged or has a quality issue, please contact us within 30 days of delivery.
Please provide your order number and clear photos of the issue. Our team will review your request and provide the most suitable solution, including replacement or other available options.
03 Non-Returnable Items
For hygiene and personalization reasons, certain items cannot be returned or exchanged, including:
✓ Personalized or customized jewelry
✓ Items that have been worn, altered, or damaged after delivery
✓ Returns caused by incorrect sizing when the item does not have a quality issue
We recommend reviewing our size guide carefully before placing your order to help ensure the perfect fit.
04 Order Cancellation
If you need to cancel your order, please contact us within 12 hours after placing your order.
Once your order has entered processing or shipment preparation, cancellation may no longer be possible.
05 Return Process
To request a return, please contact our customer support team with the following information:
✓ Order number
✓ Customer name
✓ Reason for return
✓ Supporting photos (if applicable)
Before returning an item, please notify us via email with your name, order number, and return details.
Please do not send items back without receiving approval from our team. Unauthorized returns may not be processed.
For approved returns, a 30% restocking fee may apply to cover inspection, processing, and handling costs.
06 Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning your order. Aurelle Style is not responsible for packages lost during the return shipping process.
07 Refunds
Once your returned item has been received and inspected, we will process your refund to the original payment method.
Please allow additional processing time depending on your bank or payment provider.
08 Exchange Policy
If you would like to exchange an item, please contact us first for approval. Once approved, our team will provide instructions for completing your exchange.
Exchange requests are processed after the returned item has been received and inspected.
09 Need Assistance?
Our customer support team is always available to help with questions regarding returns, exchanges, or your order.
Email: service@aurelle-style.com
Your Satisfaction Matters
Thank you for choosing Aurelle Style. We are committed to providing beautiful jewelry and a trusted shopping experience.